Frequently Asked Questions

All bike purchases begin with a non-refundable, $500 deposit. After your deposit is placed, you have two options: Pay in Full: when you choose to pay in full, you will receive an email with instructions on how to pay your remaining balance. Your bike will not ship until you balance is paid in full. For Pre-Orders, we will initially only collect 50% of the total balance. The remaining balance will be due as soon as the bike is ready to ship. Please read and agree to the Order agreement here before submitting your deposit Layaway: The Layaway option is a customizable payment plan option offered through Partial.ly you'll be able to customize your payment term (up to 12 months) and amount to best suit you. Your bike will be reserved for you and held until your balance is paid in full. If you have any questions about these payment options you can always contact our customer support: (714) 714 0240 | sales@kollterwest.com

The deposit and payments are non-refundable up until the specified delivery date agreed upon in your order agreement. Should the motorcycle's delivery surpass the expected delivery date, you have the option to receive your payment back in full before the bike ships.

We offer $600 flat-rate shipping to anywhere in the continental United States.

We can ship directly to you, anywhere in the continental United States.

Unfortunately the 2021 Federal Tax incentive has expired. However, your Kollter purchase may qualify for incentives in your state. Check with your state, region, and city to see what incentives may be available to you. Here is an article by Kelly Blue Book as of August 2022 outlining electric car rebates by state: https://www.kbb.com/car-advice/electric-vehicle-rebates-by-state/

Great question! It depends on which model you are interested in. Check under your model name below to determine your top speed. ES1 Top Speed: 72MPH CS1 Top Speed: TBD RS1 Top Speed: 90MPH

Yes. All Kollter models have been DOT (Department of Transportation) approved are have a registerable 17 digit VIN (Vehicle Identification Number)

You do not need a motorcycle permit to purchase or register your Kollter, however a permit is required to ride.

Yes. All models have a 5-year/50,000 mile limited parts and labor warranty. For more information check out our downloads page HERE.

Yes! Please see your model below for more specifics: ES1-S / ES1-X The ES1 charger is included with purchase and suited for use in any standard 110V outlet. The ES1 is not yet suited for Level 2 charging stations. CS1 A home charger is included with your CS1 purchase. The CS1 is also suited for any Level 2 charging stations RS1 A home charger is included with your CS1 purchase. The CS1 is also suited for any Level 2 charging stations.

We are working on setting up a national network of dealers to help with service and repairs. In the meantime, most repairs can be completed at an electric bicycle shop or motorcycle repair shop. Give us a call and we can coordinate with the shop nearest you to send any parts, give technical support, and answer any questions.

We will be happy to provide any parts you require. You can contact us by phone: (714) 714 0240) or by email: sales@kollterwest.com and we'll get you what you need.

Yes. An operator's manual is included with purchase.

Yes. There is an built in alarm system installed in each bike.

Currently we have a saddlebags available for the ES1, more storage options will be available for the other models in the near future.

ES1 3-4 Hours CS1 5 Hours RS1 6 Hours

This depends on your model. See below to determine the various charging options available for your model. ES1 The ES1 comes with a custom charger included with purchase. The ES1 is equipped with two batteries that can be removed from the bike and charged separately or the charger can be plugged directly into the bike to charge both batteries in tandem. CS1 The CS1 comes equipped with a charger capable for at-home and L2 charging stations. RS1 The RS1 comes equipped with a charger capable for at-home and L2 charging stations.